Privacy Policy

1. Who we are

CPKfulfill is a fulfillment and logistics service operated by CPK Ventures ("we," "us," or "our"). We help e-commerce brands store, pick, pack, and deliver orders across India. Our registered contact is contact@cpkfulfill.in.

2. What information we collect

We collect information you give us directly and information generated when you use our site or services:

• Contact form submissions: name, email address, phone number, company name, and any message you include.
• Business information: monthly order volume, e-commerce platform, and similar details you provide when enquiring about our services.
• Usage data: pages visited, time spent, browser type, device type, and IP address, collected automatically via cookies and analytics tools.
• Communications: emails, WhatsApp messages, or calls you initiate with our team.

3. How we use your information

• To respond to your enquiry and onboard you as a client.
• To send updates about your account, orders, or our services.
• To improve our website and understand how visitors use it.
• To show you relevant advertising on platforms such as Meta (Facebook/Instagram) and Google, including retargeting based on your visit.
• To comply with legal obligations.

4. Cookies and tracking technologies

We use cookies and similar technologies to operate and improve our site. These include:

• Essential cookies: required for the site to function correctly.
• Analytics cookies: help us understand how visitors interact with our site (e.g. Google Analytics).
• Advertising cookies: used to measure the effectiveness of our ads and to show relevant ads to people who have visited our site (e.g. Meta Pixel, Google Ads tag).

You can control cookies through your browser settings. Disabling advertising cookies will not stop ads from appearing. They will just be less relevant to you.

5. Sharing your information

We do not sell your personal data. We may share it with:

• Service providers: tools we use to operate our business (email, CRM, analytics, cloud hosting). These providers access data only to perform services on our behalf.
• Advertising platforms: Meta and Google receive hashed contact data and pixel events to measure ad performance and enable retargeting. Their use of this data is governed by their own privacy policies.
• Legal authorities: if required by law or to protect our rights.

6. Data retention

We keep your contact and enquiry data for as long as we have an active business relationship with you, or for up to 3 years after your last contact with us, whichever is longer, unless a longer retention period is required by law.

7. Your rights

Depending on where you are located, you may have the right to:

• Access the personal data we hold about you.
• Request correction of inaccurate data.
• Request deletion of your data ("right to be forgotten").
• Object to or restrict how we process your data.
• Withdraw consent where processing is based on consent.

To exercise any of these rights, email us at contact@cpkfulfill.in. We will respond within 30 days.

8. Security

We use reasonable technical and organisational measures to protect your data. No method of transmission over the internet is 100% secure, but we take practical steps to safeguard what you share with us.

9. Links to other sites

Our site may contain links to third-party websites. We are not responsible for their privacy practices and encourage you to read their policies.

10. Changes to this policy

We may update this policy from time to time. When we do, we will update the "Last updated" date at the top. Continued use of the site after changes are posted means you accept the updated policy.

11. Contact us

Questions about this policy? Reach us at contact@cpkfulfill.in or call +91 9116115423.